From the editor

Ilpo Koskinen

1-1

Interaction design in Italy

where we are

Francesca Rizzo

3-5

Exploring user-centred design in practice

some caveats

Patrizia Martí, Liam J. Bannon

7-15

Formative evaluation of a tabletop display meant to orient casual conversation

Oliviero Stock, Massimo Zancanaro, Fabio Pianesi, Daniel Tomasini, Cesare Rocchi

17-23

Designing mobile systems in highly dynamic scenarios

the workpad methodology

Shah Rukh Humayoun, Tiziana Catarci, Massimiliano de Leoni, Andrea Marrella, Massimo Mecella, Manfred Bortenschlager, Renate Steinmann

25-43

Relational services

Carla Cipolla, Ezio Manzini

45-50

The net in the park

Antonio Rizzo, Elisa Rubegni, Erik Grönval, Maurizio Caporali, Andrea Alessandrini

51-59

The role of customers in interactive co-creation practices

the Italian scenario

Fabrizio M. Pini

61-69

Itsme

interaction design innovating workstations

Giorgio De Michelis, Marco Loregian, Claudio Moderini

71-78

Enabling interactive exploration of cultural heritage

an experience of designing systems for mobile devices

Carmelo Ardito, Paolo Buono, Rosa Lanzilotti, Antonio Piccinno

79-86